Effective cost management protects IntegriSure’s clients

In previous issues of The IntegriSurer we discussed the importance of settling clients’ claims quickly and efficiently.

That’s the reason why only very special people are hand-picked to work at the claims company that has been appointed to administrate the IntegriSure claims – kind-hearted people, oozing empathy. But at the same time they are equipped to finalize problems in a highly professional and effective way.

The General Manager: Claims, Kallie Cilliers, says they took over the administration of IntegriSure’s own claims in April this year. “IntegriSure is now in control of all processes and this has a direct influence on service delivery. The control of service providers for repairs and replacements has further resulted in a much shorter reaction time following a claim.” This statement is confirmed in The IntegriSurer’s column Have your say by a number of clients who are delighted with IntegriSure’s enhanced service levels. According to Kallie, they are in the process of negotiating the best possible repair and replacement rates. “That will enable IntegriSure to protect and stabilize each client’s premium.”

He adds it is common knowledge that service providers tend to load the cost of repairs when they know that it is an insurance claim. This practice leads to increased premiums, which is to the detriment of clients. “We guard diligently by way of proper control mechanisms to ensure that clients are not exploited by this form of ‘malpractice’. We also select our service providers very carefully and make sure that they all conform to ethical business practices.
“It is critically important to manage the cost of claims effectively so that premium adjustments can be kept under strict control.

“We are particularly proud to state that IntegriSure is inundated with service compliments, thanks to our efficient claims management.”

Kallie Cilliers
General Manager: Claims